Transform Your Home Into Your Dream Space

Privacy Policy

At Refined Living Estates, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you use our website or services.

Information We Collect

We may collect personal information such as your name, email address, phone number, and home address when you contact us or request a quote. This information is used solely to provide you with our services and communicate with you about your project.

How We Use Your Information

Your personal information is used to respond to your inquiries, provide quotes, schedule appointments, and deliver the services you request. We may also use your contact information to send you promotional materials about our services, unless you opt out of such communications.

Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as necessary to complete your project or as required by law.

Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Your Rights

You have the right to access, update, or delete your personal information. To exercise these rights, please contact us at info@refinedlivingestates.info.

This Privacy Policy may be updated from time to time. Any changes will be posted on this page with an updated revision date.

Terms & Conditions

These Terms & Conditions govern your use of the Refined Living Estates website and services. By accessing our website or engaging our services, you agree to be bound by these terms.

Service Agreement

When you request a quote or engage our services, you enter into a service agreement with Refined Living Estates. The specific terms of your project will be outlined in a written contract that both parties will sign before work begins.

Payment Terms

Payment terms will be specified in your service contract. Typically, a deposit is required before work begins, with the balance due upon completion of the project. Payment methods accepted include cash, check, and major credit cards.

Project Timeline

We will provide an estimated timeline for your project in your service contract. While we strive to complete projects on schedule, unforeseen circumstances may cause delays. We will communicate any changes to the timeline promptly.

Changes to Project Scope

Any changes to the project scope must be agreed upon in writing by both parties. Additional costs resulting from such changes will be outlined in a revised contract or change order.

Warranty

We stand behind our workmanship and materials. Warranty terms will be specified in your service contract and may vary depending on the type of service provided.

Limitation of Liability

Our liability is limited to the cost of the services provided. We are not responsible for indirect, incidental, or consequential damages arising from our services.

Dispute Resolution

Any disputes arising from our services will be resolved through good faith negotiations. If a resolution cannot be reached, the matter will be resolved through mediation or arbitration in accordance with Minnesota state laws.

These Terms & Conditions may be updated from time to time. Any changes will be posted on this page with an updated revision date.

Home Warranty Details

Our comprehensive home warranty provides you with peace of mind and protects your investment in your home renovation project.

Standard Warranty Coverage

Our standard warranty covers all labor and materials for a period of one year from the completion date of your project. This includes:

• Defects in workmanship
• Material failures (excluding normal wear and tear)
• Installation issues
• Structural components

Extended Warranty Options

We offer extended warranty options for an additional fee, providing coverage for up to 5 years on certain components and systems. Extended warranty options include:

• Structural warranty (up to 10 years)
• Appliance warranty (up to 5 years)
• System warranty (HVAC, plumbing, electrical)

Warranty Claims Process

If you experience an issue covered by our warranty, please contact us immediately at +1 612-964-4637. We will schedule a visit to assess the issue and determine the appropriate course of action. Warranty claims are typically addressed within 5 business days of notification.

Warranty Exclusions

Our warranty does not cover:

• Normal wear and tear
• Damage caused by improper maintenance or care
• Damage caused by accidents, natural disasters, or other events beyond our control
• Issues resulting from modifications or repairs performed by unauthorized parties

For complete warranty details, please refer to your service contract or contact us at info@refinedlivingestates.info.

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